| Service of suit |
Receipt of writs on behalf of Lloyd's underwriters - take remedial action if appropriate.
|
| Regulatory reporting |
Ensure compliance with all regulatory / legal requirements in the country taking action when appropriate. Provide reports to the regulatory / fiscal bodies as required.
|
| Regulatory relationships |
Maintain good working relationships with the regulatory body in the country concerned. Ensure that Lloyd's is responsive to any regulatory enquiries.
|
| Regulatory updates |
Ensure that Lloyd's is kept informed of any possible new regulatory or fiscal changes and ensure that the Lloyd's market is informed and assist in the compliance.
|
| Tax & parafiscal charges |
As appropriate ensure all taxes and other charges are paid promptly in accordance with the fiscal requirements.
|
| Complaints handling |
Receive complaints and ensure these are handled efficiently, involving the Lloyd's Complaints department as appropriate. Deal with any Ombudsman requirements. Maintain complaints records.
|
| Coverholders |
Provide advice and information to Lloyd's centrally regarding coverholder/broker applications. Monitor coverholder activities and take action if required. Contribute to the review process if requested. Ensure any run-off arrangements are handled effectively.
|
| Act in Lloyd's interests |
Ensure that the general interests of Lloyd's are served and not the particular interests of any one underwriter over another.
|
| Protect Lloyd's name |
Ensure that action is taken if there is any infringement of Lloyd's name or intellectual property rights.
|
| General enquiries & advice |
Deal with any enquiries on behalf of Lloyd's directing these as appropriate. Respond to media enquiries. Provide advice to the Lloyd's market as required.
|
| Lloyd's market relationships |
Develop and maintain close working relationships with Lloyd's underwriters and others conducting business in the country concerned.
|
| Maintain bank accounts |
Maintain and report on any Lloyd's bank accounts that may be established
|
| Business development |
Assist in any Lloyd's promotional activity. Provide information as to market developments and assist in any business development strategy formulation. Identify business opportunities.
|
| Report to Lloyd's |
Provide regular and ad hoc reports to Lloyd's as required. Ensure information on the Web (lloyds.com) is kept up to date and accurate.
|
Back to top
Additional activities
The following activities may be undertaken by the office in particular circumstances - please contact the general representative for further details:
| Coverholder reviews |
Contribute to syndicate coverholder reviews to a level commensurate with local resources and skills
|
| Policy wordings |
Advising on policy wordings to ensure compliance requirements are met. Charged on a user pays basis.
|
Systems
|
Develop and maintain systems to ensure that processing activities are run as effectively as possible. Maintain records as required to ensure compliance requirements and Lloyd's information requirements are met.
|
| Business development |
Assist underwriters and brokers in developing products
|
| Local support services |
Provide underwriters and brokers with contact information for support services such as translations, audits, claims handling and financial services.
|
Back to top
