Claims processes

Principle
 Claims should be adjusted and processed in an efficient and timely manner

Minimum standards

 Processes and procedures for the proactive management of claims are clear, documented and shared with all relevant personnel.

Service/quality levels are addressed, applied and, as appropriate, revised taking account of:

  • the managing agent’s own claims philosophy/strategies/business plans, and
  • Lloyd’s Claims Minimum Standards, and
  • market agreements on the creation and management of electronic documentation.
Last updated on 04 May 2007