Performance management framework

Lloyd's performance management framework supports the achievement of superior operating returns. To date, specific standards have been published in respect to Claims, Risk and Underwriting management. The Franchise Standards apply to all firms operating in the Lloyd's market.

Achieving Pre-Bind Quality Assurance (PBQA)

Lloyd's underwriters are responsible for ensuring the quality of their contracts pre-bind. This site is designed to help you understand the background to this change, and to access relevant tools, information and documents.

Franchise Standards

Details regarding the background to Franchise Standards as well as the Standards themselves.