Complaints by Lloyd's members

> Agents Complaints Guidelines

Guide for employees on handling and resolving complaints from members relating to their members' agent and/or managing agent.

> Complaints by Lloyd's Members

Find out how to make a complaint to Lloyd's and our procedure for handling complaints.

> Corporation Complaints Guidelines

Guide for employees on handling and resolving complaints about Lloyd's from members.

> LAS Guidance Notes

Guide to the Lloyd's Arbitration Scheme (LAS) (Members and Underwriting Agent's Arbitration Scheme). The Scheme provides a framework for the arbitration of disputes between members and their underwriting agent’s (“agents”) at Lloyd’s

How to find us

How to find us

Lloyd's occupies sites in both London and Chatham.

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See also

Fraudulent Emails

Computer keyboardIf you have received an email purporting to be from Lloyd's and are concerned over its legitimacy, contact: regulatoryrisk@lloyds.com with subject of "Email Abuse" and include details of its contents.

Directories

Corporation departments 
Managing agents 
Members' agents 
Brokers
Coverholders

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