Complaints by Lloyd's members

> Agents Complaints Guidelines

Guide for employees on handling and resolving complaints from members relating to their members' agent and/or managing agent.

> Complaints by Lloyd's Members

Find out how to make a complaint to Lloyd's and our procedure for handling complaints.

> Corporation Complaints Guidelines

Guide for employees on handling and resolving complaints about Lloyd's from members.

> LAS Guidance Notes

Guide to the Lloyd's Arbitration Scheme (LAS) (Members and Underwriting Agent's Arbitration Scheme). The Scheme provides a framework for the arbitration of disputes between members and their underwriting agent’s (“agents”) at Lloyd’s