Frequently asked questions

Answers to the questions that are most frequently asked by people using the Lloyd's website.

  • Bank accounts
    Lloyd's is the world's leading insurance market. If you are looking for the bank LloydsTSB then you can visit their site at www.lloydstsb.com.
  • Building and brand

    Tours of the Lloyd's building

    Contact tours@lloyds.com for information. Please include details of the number of visitors, date required and the reason for visit.

    Access to the building, passes and room bookings 

    Email lloyds.bookings@isscoflexfm.com or call +44 (0)20 7327 6565.

    Photography or filming of the building

    There are images of the building which are free to use:

    Images of the Lloyd's building, 1 Lime Street

    For other photography or filming needs, please contact marketing@lloyds.com to obtain permission.

    Use of the Lloyd's logo

    Please email marketing@lloyds.com to obtain permission to use the Lloyd's logo

    Lloyd's shop

    Lloyd's shop has many exclusive gifts and Lloyd's branded merchandise available to buy online.

    Lloyd's shop

  • Careers

    Lloyd's does not accept speculative job applications. For information on current vacancies, please see the careers section:

    Internships

    Graduate careers

    Experienced hires

    Careers frequently asked questions

     

  • Charity

     For details on Lloyd's Charities Trust and Lloyd's Benevolent Fund, please visit the Corporate Responsibility section.

     

  • Historical records

    Historical maritime enquiries

    Lloyd's marine collection is held at the Guildhall Library so that the records are easily accessible to the general public. The library holds all Lloyd's shipping records prior to 1985, plus other historical records.  For further information you can contact the Guildhall at:

    Guildhall Library
    Aldermanbury
    London
    EC2V 7HH
    Email: guildhall.library@cityoflondon.gov.uk
    Tel: +44 (0)20 7332 1868

    Informa

    Formerly known as Lloyd's of London Press, Informa provides shipping periodicals, insurance titles, records on marine casualties, ship owners and ship movements.

    www.informa.com

    Historical maritime

    For information such as flags and maps, go to the National Maritime Museum website.

  • Insurance

    Obtaining cover

    Lloyd's is not a single insurance company; it is a market place where insurance and reinsurance risks are underwritten by syndicates of underwriting members. Subject to certain exceptions, only Lloyd's brokers can arrange insurance cover directly with Lloyd's underwriters, although other firms known as coverholders may be authorised to enter into contracts of insurance on behalf of Lloyd's underwriters.

    If you are interested in obtaining insurance cover at Lloyd's, in the first instance you should contact a suitable broker or insurance intermediary. The broker or insurance intermediary will advise you further on securing your insurance policy in accordance with local insurance legislation.

    UK residents may use the British Insurance Brokers Association website to locate a local/suitable broker or telephone the Consumer Helpline on 0901 814 0015.

    Alternatively you can forward any queries to enquiries@biba.org.uk.

    US residents should contact an insurance agent or broker licensed to conduct business in the relevant state. Details can be found via www.napslo.net/.

    Policyholders

    For policyholder information, please visit the policyholder section

  • Lloyd's Agency

    The Lloyd’s Agency Department manages three highly respected, distinct but related functions which service the marine insurance industry, namely the Lloyd’s Agency Network, the production of certificates of insurance in respect of marine business and the salvage arbitration process arising from use of Lloyd’s Open Form.

    Visit Lloyd's Agency webpages to find out more.

     Lloyd's Agency

    Directory of Lloyd's Agents

  • Lloyd's publications

    Various Lloyd's reports and publications can be found in the following locations:

    Financial reports

    Market magazine

    Presentation toolkit

    Publications

  • Lloyd's Register

    Information

    Lloyd's Register has information on surveys, inspections, products and/or design appraisals, construction and classification, issues related to ISO standards and some historical shipping records. There is also information on Lloyd's BS registration.

    Lloyd's Register

    Careers

    For careers with Lloyd's Register, visit Lloyd's Register careers.

  • Policies

    For enquiries on verification of cover and making a claim, please visit the policy holders section.

    For loss run requests, email complaints@lloyds.com.

     

  • Question not answered here?

    If your question has not been answered here, please click the link below and you will be taken to our enquiry form. Please fill this in and we'll get back to you as soon as possible.

    General enquiry form.