Relationship Management

Relationship Management is headed by Bob Stevenson. The team manages Lloyd's overall relationship with managing agents, brokers, capital providers, the LMA, members' agents and the ALM.  Its purpose is to facilitate ease of doing business with Lloyd's by providing visible account management of Lloyd's relationship with each key stakeholder.

Relationship Management Objectives

  • Ensuring that Lloyd's has effective and mutually productive commercial   relationships with managing agents, brokers and other key stakeholders
  • Lloyd's has a clear view of the strategies and capabilities of each managing agent / syndicate and prioritizes cross directorate action plans to address key risk issues
  • Lloyd's has a clear, consistent and professional approach to the assessment and, ultimately admission of new entrants (managing agent / syndicate / broker)
  • Lloyd's Customer Relationship Management system (CRM) is widely used to facilitate communication and action that is both 'joined-up' and effective
  • Communication with managing agents and other stakeholders is clear, timely and tailored when necessary


Key Personnel

Bob Stevenson
Head, Relationship Management

Nigel Williamson
Relationship Manager, New Entrants

Nick Wilkinson
Relationship Manager

Adrian Humphreys
Relationship Manager

Alan Taylor
Relationship Manager
Last updated on 10 Dec 2008